Shipping policy

Shipping Policy – Nexor
Order Processing

We strive to process all orders within 1–3 business days. However, certain factors such as incomplete payment, insufficient address information, or high demand during peak seasons may affect processing times.

If we require additional information to process your order, we will contact you via email to help ensure successful delivery.

Shipping Time

Estimated shipping times are:

United States: 7–10 business days
International: 10–14 business days

Please note that shipping times are estimates and may be affected by circumstances beyond our control, including weather conditions, holidays, carrier delays, and other unexpected disruptions.

We will provide available tracking and shipping information so you can stay updated on your order.

Taxes and Duties

Your order does not include any customs duties, import taxes, or other fees that may be imposed by your destination country unless otherwise stated at checkout.

Any applicable customs duties, taxes, or import fees are the customer’s responsibility.

For information regarding potential charges, please contact your local customs authority.

Important: Nexor is not responsible for delays caused by customs clearance procedures in the destination country. The timing of customs clearance and release of your package is determined by the applicable customs authorities.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible at support@nexor.com.

We will do our best to accommodate your request. However, because orders may be forwarded to our fulfillment team shortly after being placed, we cannot guarantee that an order can be canceled once processing has begun.

If your order has already been processed or shipped, cancellation may no longer be possible.

For additional information regarding cancellations, returns, or refunds, please review our Return & Cancellation Policy.